Verizon, .002 cents != .002 dollars
Yikes, the reps at Verizon need to be trained in elementary mathematics. George Vaccaro definitely has more patience than I do.
Best quote in the audio clip at ~15:33
…
Andrea: What do you mean .002 dollars?
George: Do you recognize that there’s a difference between one dollar and one cent?
Andrea: definitely
George: Do you recognize that there’s a difference between half a dollar and half a cent?
Andrea: definitely
George: Then, do you therefore recognize that there’s a difference between .002 dollars and .002 cents?
Andrea: No.
George: No?
Andrea: I mean, there’s, there’s no no .002 dollars…
George: Of course there is
Andrea: .002 cents is what you’re quoted…… blah blah blah
This is fucking hilarious, sad and frustrating all at the same time. Posted under intelligence for lack thereof.
Edit 12/10/2006: Response from Verizon - 100% Refund - .002% Concession
Nice to see they resolved the issue, now to just update their reps on the pricing
Dear George Vaccaro,
Thank you for your reply. Again, I apologize for the miscommunications regarding this issue and for your frustration and inconvenience as a result.
In review of your account a previous representative has credited for the data charges in question for $71.79. You may take this amount off of your current amount due. In the future please keep in mind that it is .002 dollars per KB while in Canada.
It has been a pleasure assisting you today, and we appreciate your business. Have a wonderful week!
Sincerely,
Michelle
Verizon Wireless
Customer Service
I’d be pretty pissed off. They “gave” him $71.79…. but if you think about it, for that annoying ass time, he really only saved 71….cents. That sucks.
He didn’t deserve a refund. And its surprising that he had to call in to even have $.002 explained.
Have you heard the recording? It is floating around on the web, do a search and I’m sure you can find it. They guy confirmed on numerous occasions during the 20+ minutes that they were quoting him for .002 cents. In fact, it is reference in the recording that he had called previously to find out the cost, and was told that while roaming in Canada he’d be charged .002 cents per KB. He called back when instead of being charged 72 cents for his roughly 35 MB data transfer, he was charged $72 dollars.
The recording is available at http://media.putfile.com/Verizon-Bad-Math